Account and Domain Management FAQ's

• How do I change the GKG Usernames associated with my domain?
• How do I change the contact information that is associated with my GKG username?
• I forgot my username, how do I retrieve it?
• I forgot my password, how do I retrieve it?
• How do I change the password associated with my GKG username?
• How do I change the company name or contact person's name that is associated with my GKG username?
• How do I change the DNS associated with my domain?
• How do I register my own DNS?
• How do I modify my host name's IP#?
• How do I manage my parked domains?

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How do I change the GKG Usernames associated with my domain?
To change any of the four usernames associated with the domain name, please visit our Account and Domain Management section and click on Change usernames associated with your Domain(s). Then login with a current username and password associated with the domain. You will then be able to change any of the four usernames.



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How do I change the contact information that is associated with my GKG username?
To change the contact information associated with a GKG Username, please visit our Account and Domain Management section and click on modify your GKG Username and log in using the username and password associated with the domain.

For step by step visual instruction view the Tutorial.

For security purposes, GKG does not allow users to change the contact name or company/organization name for a GKG Username. If you wish to make this change, you may:

Option 1
Create a new username at our Account and Domain Management section. Log in above and replace the current username with the newly created username (as shown in the above question)

Option 2
Fill out the Change Contact Administration Form
Fill out the Change Domain Administration Form

For step by step visual instruction view this Tutorial.

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I forgot my username, how do I retrieve it?
To retrieve a username associated with your domain, go to our Account and Domain Management section and click on "Forgot your Username or Password." Click "Read these directions" and enter your domain name. The usernames will be listed for the four contacts.

If you do not have a domain name associated with the username, you can do a search here.

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I forgot my password, how do I retrieve it?
To retrieve the password associated with your username, go to our Account and Domain Management section and click on "Forgot your Username or Password." Then enter the GKG username.

Your password will then be sent to the email address associated with that username.

If you can no longer check this email address and you wish either the password or the email address to be changed by GKG, you must mail a notarized letter (on company letterhead, if applicable), signed by the contact listed in the GKG username with your request, along with a $15 administrative fee to:

GKG.NET, INC.
Attention: Customer Support
302 N. Bryan Ave.
Bryan, Texas 77803

or faxed to (979) 694-7060

For step by step visual instruction view this Tutorial.



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How do I change the password associated with my GKG username?
To change the password associated with a GKG Username, please visit our Account and Domain Management section and log in using the username and password that you created when you registered the domain. If you successfully log into the account, you will see your domains that are associated with that username. If you do not successfully log in, you will be prompted to log in again, this means that you used either the wrong username or password (remember both are case and space sensitive). If you log in and do not see any domains, that means that you successfully logged into the account but that account does not have any domains associated with it (you should go to the Look Up GKG Username and search for another username).

At the top of the page, you will see buttons representing all of the admin functions available. Select the Change GKG Password option and simply enter your current password, the new password and press continue. If you cannot remember you current password, simply follow the instructions above for retrieving your password.

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How do I change the company name or contact person's name that is associated with my GKG username?
If you need to change the company name and/or contact name you can:

Option 1
Create a new username at our Account and Domain Management section. Log in above and replace the current username with the newly created username.

Option 2
Send a notarized letter on company letterhead (company letterhead not applicable for individuals) stating the request. The letter must be from the contact listed for the domain or an established agent for the contact. The letter should be accompanied by a signed and notarized copy (front and back) of a government issued form of identification. All of this information should be mailed to:

GKG.NET, INC.
Attention: Customer Support
302 N. Bryan Ave.
Bryan, Texas 77803

Note: A fee of $15 will be charged with this option.

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How do I change the DNS (Nameserver) associated with my domain?
To change the DNS (Nameserver) please visit our Account and Domain Management section and log in using the username and password associated with the domain. If you successfully log into the account, you will see your domains that are associated with that username. If you do not successfully log in, you will be prompted to log in again, this means that you used either the wrong username or password (remember both are case and space sensitive). If you log in and do not see any domains, that means that you successfully log in but that account does not have any domains associated with it (go to Forgot Password/GKG Username to retieve this information).

Once you have logged in, select the domain that you wish to modify (if you only have one, it will already be selected). Select the "change" button in the upper right-hand corner of the Nameserver box. You will see the current nameservers and should replace them with the new nameservers. The nameservers that you use MUST be registered as nameservers with the registry. If they are not, our system will not accept them. Our system will not accept IP #'s, it requires the actual host name (such as ns1.domain.com).

For step by step visual instruction view this Tutorial.



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How do I register my own DNS?
To register your own DNS, go to our Account and Domain Management section and click on Register/Modify a DNS. Select Register DNS and fill in the form and press submit to provide GKG with the needed information. You MUST meet the following criteria for your form to be processed:

1. The parent domain must be registered with GKG. Example: if you want to register dns.foo.com, foo.dom must first be registered with GKG.NET.
2. Your IP number must be static (excludes servers with cable modem with DHCP assigned IP numbers).
3. Your IP number must not be associated with any existing DNS (ask your ISP if you are not sure).
4. Requests must come from current Registrant or Admin/Tech contact.

There is no charge for this service.

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How do I modify my host name's IP#?
To modify your DNS, go to our Account and Domain Management section and click on Register/Modify a DNS and fill in the form and press submit to provide GKG with the needed information. You MUST meet the following criteria for your form to be processed:

1. The parent domain must be registered with GKG (ex: if you want to modify DNS.FOO.COM, DNS.FOO.COM must first be registered with GKG.NET).
2. Your IP number must be static (excludes servers with cable modem with DHCP assigned IP numbers).
3. Your IP number must not be associated with any existing DNS (ask your ISP if you are not sure).
4. Request must come from current Registrant or current Administrative/Technical contact.

There is no charge for this service unless multiple changes are requested within a short period of time.

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How do I manage my parked domains?
To manage your parked domains, please visit our Account and Domain Management section and log in using the username and password associated with the domain. If you successfully log into the account, you will see your domains that are associated with that username. If you do not successfully log in, you will be prompted to log in again, this means that you used either the wrong username or password (remember both are case and space sensitive). If you log in and do not see any domains, that means that you successfully logged in but that account does not have any domains associated with it (you should go to Forgot Password/GKG Username to retrieve the information.

Once you have logged in, select the domain that you wish to modify (if you only have one, it will already be selected). Select the "Parking Configuration" option in the Extra Services box and you can make any changes to the parking features of your domain.

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